As Nigeria’s electric vehicle revolution gathers pace, one question continues to dominate conversations among motorists: what happens when these vehicles break down?
For many owners of New Energy Vehicles (NEVs), concerns over costly repairs, long waiting times and scarce spare parts have remained major obstacles to fully embracing electric mobility. In some cases, owners reserve their vehicles for special occasions, wary of the uncertainties surrounding maintenance and aftersales support.
Carloha Nigeria is now taking a bold step to change that narrative.
In a move set to redefine confidence in electric and hybrid vehicle ownership, the company has extended its award-winning CarlohaCare 6-6-7 Service Package to cover its growing range of New Energy Vehicles, offering one of the most robust aftersales programmes in Nigeria’s automotive market.
The package delivers an industry-leading combination of a 6-year warranty, 6 years of free scheduled servicing and a 7-day repair promise designed to eliminate downtime and keep customers moving.
Under the innovative repair guarantee, any qualifying vehicle brought into a Carloha workshop will be repaired within seven days. If repairs take longer, customers are provided with a courtesy vehicle, ensuring uninterrupted mobility until their car is returned in perfect condition.
The move directly addresses one of the biggest barriers to EV adoption in Nigeria: the fear of being stranded by inadequate support infrastructure.
The strength of the CarlohaCare programme has already earned national recognition. The initiative played a key role in Carloha Nigeria winning the prestigious Most Outstanding Aftersales Car Company Award from the Nigeria Auto Journalists Association (NAJA), underscoring its commitment to raising customer service standards in the automotive industry.
The extension of the package to NEVs was announced during the media launch of the all-new Chery Tiggo 9 PHEV at Carloha Nigeria’s head office in Alapere, Lagos.
Speaking at the event, Marketing Director of Carloha Nigeria, Dexter Li, said the decision reflects the company’s confidence in the quality, durability and reliability of its electric and hybrid lineup while giving customers greater peace of mind.
“Consumers should be able to embrace the future of mobility with confidence,” he said. “By extending the CarlohaCare 6-6-7 package to our New Energy Vehicles, we are giving customers the assurance that their investment is protected by a robust support system that keeps them on the road and minimizes downtime.”
As Nigeria accelerates toward cleaner and more sustainable transportation, Carloha Nigeria is positioning itself not merely as a vehicle distributor but as a pioneer of worry-free electric mobility.
By extending its award-winning CarlohaCare 6-6-7 package to New Energy Vehicles, the company is doing more than selling cars—it is removing the biggest fear surrounding EV ownership and setting a new benchmark for aftersales support in Nigeria.
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